General Terms and Conditions for the Online Booking Tool of bazuba

§ 1 Scope of Application

(1) These General Terms and Conditions (GTC) apply to all contracts for services in the plumbing sector concluded via the online booking tool of bazuba.
(2) bazuba is a brand; the contractual partner of the customer is the respective executing bazuba specialist company.
(3) These GTC apply exclusively to consumers within the meaning of the Consumer Protection Act (KSchG).

§ 2 Services Bookable Online

(1) The following services can in particular be booked via the online booking tool:

Impact damage repairs
Renewal of silicone joints
Renewal of cement joints
Application of anti-slip coatings

(2) The services are calculated on the basis of the information provided by the customer during the booking process, in particular uploaded photos.

§ 3 Conclusion of Contract

(1) The presentation of services in the online booking tool does not constitute a binding offer.
(2) The contract is concluded as soon as the customer completes the online booking process and full payment has been successfully made.
(3) The automated booking confirmation serves as confirmation of the contract.

§ 4 Prices and Scope of Services

(1) The prices offered are fixed prices for standard cases, based on the information and photos provided by the customer.
(2) If additional work, a different damage situation or technical infeasibility arises on site, bazuba is entitled to submit a supplementary offer or withdraw from the contract.
(3) In the event of withdrawal by bazuba, the customer will be refunded the amount already paid, less any travel and processing fee in accordance with § 8.

§ 5 Payment

(1) Full advance payment is required for all services booked online.
(2) The currently available payment methods are in particular direct bank transfer and credit card. bazuba reserves the right to offer additional payment methods.
(3) There is no entitlement to the provision of services without full payment.

§ 6 Right of Withdrawal for Distance Contracts

(1) Consumers generally have a 14-day right of withdrawal in accordance with the Distance and Off-Premises Contracts Act (FAGG).
(2) The customer expressly agrees during the booking process that bazuba may begin providing the service before the withdrawal period expires.
(3) The right of withdrawal expires upon complete performance of the service.
(4) If bazuba has already started providing the service at the express request of the customer, bazuba is entitled to a proportionate compensation for value.

§ 7 Appointment Commitment, Cancellation and No-Show

(1) Cancellation free of charge is possible up to 72 hours before the agreed appointment.
(2) For cancellations less than 72 hours before the appointment, bazuba is entitled to

retain the full order value for orders up to EUR 150,
retain a travel and processing fee of EUR 150 for orders over EUR 150.

(3) In the event of the customer’s no-show, lack of access to the service location or lack of provision of electricity or water, the regulations according to paragraph 2 apply accordingly.
(4) Further statutory claims remain unaffected.

§ 8 Travel and Processing Fee

(1) The travel and processing fee serves to cover expenses already incurred (scheduling, travel, preparation).
(2) The fee is limited to a maximum of EUR 150 and never exceeds the agreed total price of the service.

§ 9 Customer's Duties to Cooperate

(1) The customer must ensure that there is free access to the service location at the agreed time.
(2) Electricity and water supply must be available and in working order.
(3) Pets must be secured appropriately for the duration of the work.

§ 10 Interruption for Safety Reasons

bazuba is entitled to interrupt or not perform the service if there are safety risks for persons or property. In this case, the regulations according to § 7 and § 8 apply.

§ 11 Agreement on Condition

(1) For all services provided by us, unless otherwise individually agreed:

a: The visibility of localised repairs from a distance of less than 1.5 m does not constitute a defect, except for localised repairs on non-glossy surfaces. For these surfaces, a completely invisible repair is technically not possible. Our quality standard stipulates that the repair is hardly noticeable in normal everyday use. On closer inspection, especially from certain angles or under special lighting, the repair area may, however, be visible.
b: Minor dust inclusions and rolling marks that occur in connection with the application of a paint/coating also do not constitute a defect.

§ 12 Guarantee and Warranty

(1) For impact damage repairs and anti-slip coatings, bazuba grants a durability guarantee of 8 years from acceptance.
(2) The guarantee covers freedom from yellowing, peeling and discolouration, provided these are not due to improper use, lack of care or external influences.
(3) The guarantee consists exclusively of free rectification; consequential damages are excluded.
(4) Silicone joints are maintenance joints. There is no warranty for material-related wear and age-related changes. The statutory warranty for defective workmanship remains unaffected.
(5) Statutory warranty rights of consumers remain unaffected.

§ 13 Applicable Law

Austrian law applies, excluding the conflict of law rules.